KW Default Solutions

KW Default Solutions · Pocket Deck · Part 1 of 3

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This glossary explains, in plain English, the terms agents hear as a home moves from a missed mortgage payment to foreclosure and then to REO (real estate owned), meaning the lender owns it. It’s for agents getting ready for calls with asset managers, servicers or homeowners, and it starts with a six-stage map of that path.

A folder, reading glasses, a house key and a stack of index cards on a desk by a window looking out at a white house

272 terms, a six-stage foreclosure path and eight myth checks, in three parts.

In this part: From missed payment to bank-owned · Myth or true? · The basics · Before the sale


Follow the house

From missed payment to bank-owned

Each stage shows what’s happening and the words you’ll hear. Timing depends on the state and the loan.

1. Payment missed (Delinquency)

A payment is late. Most homeowners still have lots of options here.

Words you’ll hear: Delinquency · Grace period · DPD · Forbearance

2. Behind on the loan (Default)

Payments are far enough behind that the loan is in default. The servicer starts calling and sending letters.

Words you’ll hear: Default · Breach letter · Loss mitigation · Third-party authorization

3. Notice of Default (NOD recorded)

The formal notice. For covered loans, federal rules generally hold the first notice until more than 120 days late.

Words you’ll hear: NOD · Reinstatement · Payoff · Per diem interest

4. Sale scheduled (Notice of Sale)

A sale date is set. Track the real date and confirm any postponement in writing.

Words you’ll hear: NOS / NTS · Postponement · Short sale package · Deed in lieu

5. Auction (Trustee or sheriff sale)

The property is sold at auction. The lender often bids the debt it’s owed.

Words you’ll hear: Trustee sale · Credit bid · Third-party bidder · Redemption

6. Bank-owned (REO)

No buyer at auction, so the lender owns it. Now it’s an REO listing for an asset manager.

Words you’ll hear: REO · Asset manager · Cash for keys · Property preservation

The short sale exit: Between stages 2 and 5, a short sale, loan modification, reinstatement or deed in lieu can end the path before the auction. A third-party buyer at auction does not create lender REO.


Check yourself

Myth or true?

Eight things agents say. Guess first, then read the answer.

1. “The homeowner got a foreclosure notice, so it’s an REO now.”

MYTH. Preforeclosure is not REO. The owner still holds title until the sale actually happens.

2. “We submitted the short sale package, so the auction is on hold.”

MYTH. Submitted is not approved. Get written confirmation of any postponement from the party that controls the sale.

3. “A $400,000 offer means $400,000 goes to the lender.”

MYTH. Price is not net. Take out approved costs first, then see what’s left for each lien.

4. “The lien release means the seller owes nothing more.”

MYTH. Release is not forgiveness. Read the approval for both the lien release and any remaining debt.

5. “A BPO and an appraisal are basically the same thing.”

MYTH. A BPO is an agent’s price opinion. An appraisal is a licensed appraiser’s valuation under appraisal rules.

6. “The servicer and the loan owner can be two different companies.”

TRUE. True. The company taking payments, the owner of the loan, and the party approving a short sale can all be different.

7. “Give the seller an as-is price and an after-repair price.”

TRUE. True. Showing both values heads off arguments later about what the house is worth.

8. “An empty-looking house means you can go in and change the locks.”

MYTH. Vacant isn’t the same as having the right to enter. You need written authorization first.

20 terms

The basics

Who’s who and the core words

Start with these core terms

Typical path: delinquency → default → possible foreclosure → possible REO. A short sale, modification, reinstatement or other resolution may change that path. A third-party auction purchase does not become lender REO.

Default

Failure to meet a loan obligation, such as making required payments. A loan can also default for reasons other than missed payments.

Say it like this: “You’re behind on what the loan requires, usually payments.”

Delinquency

A payment is overdue. Delinquency describes payment status; default describes a failure under the loan agreement.

Say it like this: “A payment is late.”

Preforeclosure

The period before a foreclosure sale is completed. The borrower generally still owns the property; a notice does not make it bank-owned.

Say it like this: “The bank has started the process, but it’s still your house.”

Foreclosure

The legal process used to enforce a lien and sell the property to satisfy a secured debt. Procedures depend on state law.

Say it like this: “The legal process the lender uses to take back and sell the home.”

REO: Real Estate Owned

Property acquired by a lender, investor or similar entity, typically after foreclosure or a deed in lieu. Often called bank-owned, even when the owner is not a bank.

Say it like this: “The lender owns it now. The foreclosure already happened.”

BPO: Broker Price Opinion

An agent or broker’s written estimate of probable selling price. It may include an interior inspection or exterior observations. It is not an appraisal.

Say it like this: “Think of it as a CMA (comparative market analysis) on steroids, written for the bank.”

Short sale

A sale in which available proceeds are insufficient to fully pay one or more secured debts and the affected creditor approves a reduced payoff to release its lien.

Say it like this: “The bank agrees to take less than you owe so the house can sell.”

Loss mitigation

The process of evaluating options to reduce losses from a troubled loan. Options can involve keeping the home or transferring ownership.

Say it like this: “The bank’s process for finding a way out besides foreclosure.”

People, documents and loan basics

Borrower / mortgagor

The person or entity obligated on the loan; mortgagor refers to the party granting the mortgage.

Lender / mortgagee

The lender provides financing; mortgagee refers to the party receiving the mortgage security interest. The original lender may later transfer the loan.

Investor / loan owner

The entity that owns the loan or an interest in it. Its requirements may control loss mitigation and approval decisions.

Servicer / subservicer

The company managing payments and day-to-day loan administration. A subservicer performs servicing work for another entity.

Trustee

In a deed-of-trust arrangement, the party with duties under that instrument, which may include conducting an authorized nonjudicial sale.

Asset manager / outsourcer

An asset manager oversees property disposition for the owner. An outsourcer manages assigned work or vendors on the owner’s behalf.

Promissory note

The written promise to repay the debt, including repayment terms. It is distinct from the document securing the loan.

Mortgage / deed of trust

A security instrument tying the property to repayment of the debt. The document used and enforcement process vary by state.

Lien / lienholder

A legal claim against property securing an obligation; the lienholder holds that claim. Mortgages, taxes, judgments and HOA debts can create liens.

First lien / junior lien

A first lien generally has priority over junior liens. Recording order matters, but statutes and other rules can change priority.

Assignment / servicing transfer

An assignment transfers a loan-related interest; a servicing transfer changes who administers the loan. These are different events.

Principal / arrearage / escrow shortage

Principal is unpaid borrowed money. Arrearage is overdue amounts. An escrow shortage is insufficient funds for escrow requirements such as taxes and insurance.


84 terms

Before the sale

Default, notices, court and auction

Default and foreclosure terms

Agent practice: Track the actual sale date and verify any postponement with the responsible party. A listing, offer or short-sale submission alone does not establish that a sale has stopped.

NOD: Notice of Default

A formal notice identifying a default. Its legal significance, recording requirements and cure period depend on the jurisdiction and loan.

Breach letter / demand letter

A notice describing a loan violation and amounts or actions needed to cure it. It may precede foreclosure notices.

Acceleration

Making the full unpaid loan balance due after a qualifying default and required procedures.

Reinstatement / cure

Bringing a loan back into compliance by paying required overdue amounts and charges or otherwise correcting the default. Availability and deadlines vary.

Payoff / payoff statement

The amount required to satisfy the loan in full as of a specified date. It can include interest, fees and advances beyond principal.

Per diem interest

Interest accruing each day. A payoff may change when the closing date changes.

Judicial foreclosure

A foreclosure pursued through a court action.

Nonjudicial foreclosure

A foreclosure using an authorized power-of-sale process rather than a foreclosure lawsuit. Required notices and protections still apply.

Lis pendens

A recorded notice that litigation affects the property. It is not itself proof that a foreclosure sale has occurred.

NOS / NTS: Notice of Sale / Notice of Trustee Sale

Notice of a scheduled foreclosure sale. Names, contents, publication and deadlines vary by state.

Trustee sale / sheriff sale / credit bid

Foreclosure auction terminology depends on the process. A credit bid lets an eligible secured creditor bid using debt owed rather than only cash.

Postponement / redemption / automatic stay

Postponement moves a sale date. Redemption is a legally available right to recover property by payment. A bankruptcy automatic stay generally pauses covered collection actions, subject to exceptions and court orders.

Default servicing and borrower communications

Agent practice: Keep a communication log with date, contact, department, file number, exact request, response and next deadline. Distinguish what was requested from what was confirmed.

DPD: Days Past Due

The number of days a required payment is overdue under the applicable calculation. Confirm the reporting date and oldest unpaid installment.

Delinquency bucket / aging report

A grouping such as 30, 60 or 90 days past due, and a report organizing accounts by age. These are status indicators, not universal foreclosure schedules.

Rolling delinquency

A pattern in which payments continue but remain an installment behind. Regular recent payments do not necessarily mean the account is current.

Early intervention / continuity of contact

Servicing processes for contacting delinquent borrowers and providing access to help. Applicable federal requirements have scope limits and exceptions.

Right-party contact / contact attempt

Right-party contact reaches the borrower or an authorized person. A call, letter or visit attempt does not necessarily establish that contact occurred.

Collections / default servicing

Collections seeks overdue amounts. Default servicing manages troubled accounts and related options, which may include loss mitigation, foreclosure coordination and property monitoring.

Foreclosure referral / foreclosure hold

Referral sends a file for foreclosure handling. A hold pauses specified activity; confirm its scope, reason, authority and expiration rather than assuming all activity stopped.

Dual tracking

Pursuing foreclosure while a borrower is being considered for loss mitigation. Federal and state restrictions depend on the facts; not every parallel activity is automatically prohibited.

NOE: Notice of Error

A borrower’s written assertion of a covered servicing error. Special submission addresses and procedures may apply; an agent complaint is not automatically a qualifying notice.

RFI / QWR

Request for Information and Qualified Written Request. These are written servicing inquiry concepts with legal requirements; the labels are not interchangeable with every email to a servicer.

Successor in interest / confirmed successor

A person acquiring a qualifying ownership interest through events such as death or certain family transfers. Confirmation concerns identity and ownership; it does not itself create personal liability.

Payoff dispute / servicing complaint

A challenge to account figures or servicing conduct. Document the issue and route it promptly; making a complaint does not itself cancel a foreclosure sale.

Foreclosure instruments and recorded notices

Agent practice: Use the legal description, recording information and title evidence to match documents to the correct property. Similar owner names and street addresses can produce incorrect matches.

Trustor / beneficiary

In a deed of trust, the trustor grants the security interest; the beneficiary receives its benefit. The trustee has a separate role.

Power of sale

A provision authorizing sale through a legally permitted process after default and required procedures. It does not eliminate notice requirements.

Substitution of trustee

A document replacing the trustee under a deed of trust. Verify its authority and recording as required for the particular file.

Allonge / endorsement

An allonge is an attached paper used for note endorsements. An endorsement transfers or identifies rights in the note, subject to applicable law.

Chain of title / chain of assignments

The sequence of ownership transfers for real estate, or transfers of specified loan interests. They are related records but are not the same chain.

Recording / constructive notice

Recording places a document in public land records. Constructive notice means the law treats someone as having notice under specified circumstances.

Legal description / APN

The legal description identifies the real property interest. An Assessor’s Parcel Number is an administrative identifier; an address or APN may not replace the required legal description.

Election to sell / notice of acceleration

An election invokes a sale remedy; acceleration demands the full debt. Whether a notice accomplishes one or both depends on its wording and governing law.

Affidavit / declaration

Formal statements used to establish facts, such as mailing, authority or loan status. The oath or penalty-of-perjury requirements depend on the document.

Request for notice / notice recipient

A recorded or otherwise recognized request to receive designated notices, and the party entitled to receive them. Required recipients vary by proceeding.

Rescission of NOD / cancellation of sale notice

Withdrawal of a specified recorded default or sale notice. Confirm what was rescinded; it does not necessarily forgive debt or release the security instrument.

Reconveyance / release of mortgage

Documents used to release a deed of trust or mortgage after satisfaction or another authorized release. Verify recording and the obligations actually released.

Judicial foreclosure and court proceedings

Agent practice: Court deadlines belong with counsel. A hearing, filed motion or pending appeal does not by itself establish that an auction is stayed.

Complaint / petition

The pleading that begins a court case and states requested relief. Filing it does not itself transfer title or establish that allegations are proven.

Plaintiff / defendant

The party bringing the lawsuit and the party against whom it is brought. Several owners, borrowers or lienholders may be named.

Summons / service of process

A summons gives formal notice of a case. Service delivers required papers using legally authorized methods; deadlines depend on the proceeding.

Answer / affirmative defense

An answer responds to allegations. An affirmative defense raises a legal reason relief should be limited or denied. An attorney should assess filings and deadlines.

Default / default judgment

In litigation, default concerns failure to respond or defend as required; a default judgment is a court ruling. This differs from default under a loan agreement.

Summary judgment

A court decision resolving a claim without trial when the legal standard is met. It is not merely an accelerated auction date.

Judgment of foreclosure / decree of sale

A court order establishing foreclosure relief or directing a sale. Read the order for amounts, conditions and remaining procedural steps.

Writ of execution / order of sale

Court process authorizing enforcement or sale as permitted by law. The name and issuing authority vary by jurisdiction.

Sheriff / referee / commissioner

Officials or court-appointed persons who may conduct or administer a judicial sale. Their duties are defined by local law and the court order.

Sale confirmation / ratification

Court approval of a sale where required. A winning bid may precede the point at which the sale becomes legally final.

TRO / injunction

A Temporary Restraining Order or other injunction can prohibit specified acts. Read the actual order and effective period; a request for one is not an entered order.

Dismissal / dismissal without prejudice

Dismissal ends a case or claim. Without prejudice generally leaves room to bring it again, subject to applicable limits; it does not necessarily cancel the underlying debt.

Nonjudicial foreclosure and borrower protections

State context: Nevada and California both use deed-of-trust terminology, but their notice, mediation, redemption and deficiency rules differ. Use the state’s current law and the actual file; do not import one state’s calendar into another.

Statutory foreclosure process

A sale process governed by legislation, often using a power of sale. There is no single national sequence or timetable.

Cure period / reinstatement deadline

The time allowed to address a default and the last point for a particular reinstatement right. Exact deadlines differ by law and transaction.

Notice by mailing / posting / publication

Different ways of giving legally required notice. Completion of one method may not satisfy requirements for the others.

Proof of mailing / proof of publication

Evidence that specified notices were sent or published. These documents help establish compliance but require review in context.

First notice or filing / foreclosure start

Terms identifying the action that legally begins foreclosure for a particular rule. A collection call or late notice may not be that action.

Federal 120-day restriction

For covered loans, Regulation X generally restricts the first foreclosure notice or filing until more than 120 days delinquent, subject to exceptions. This is not a guaranteed sale delay.

Loss mitigation foreclosure restriction

A rule limiting specified foreclosure steps in qualifying application circumstances. Coverage, completeness, timing and exceptions matter; submitting any document is not enough.

Foreclosure mediation / settlement conference

A structured discussion about resolution. Participation rights, application procedures and effects on sale timing depend on the governing program.

SCRA: Servicemembers Civil Relief Act

Federal protections that can affect qualifying military borrowers and foreclosure proceedings. Applicability is fact-specific; refer potential coverage for legal review.

Moratorium / administrative hold

A moratorium restricts specified activity for an identified period or category. An administrative hold is an operational pause; neither should be assumed to cover every loan or action.

Tender / payoff before sale

Tender is an offer of payment meeting applicable requirements. The amount, method, recipient and timing needed to stop a sale must be verified.

Wrongful foreclosure / sale challenge

A claim that foreclosure violated legal requirements. An allegation does not automatically void a sale or authorize agents to disregard recorded title.

Foreclosure auction and bidding terminology

Critical distinction: A foreclosure auction enforces a lien. An auction of an already-owned REO asset markets the owner’s property. The word auction alone does not identify the legal process or contract terms.

Opening bid / minimum bid

The amount at which bidding begins or the least acceptable bid under sale instructions. It may differ from debt, market value or an online advertised estimate.

Reserve / reserve met

A seller’s minimum acceptable price in an auction using a reserve. Some auction formats do not use one; verify whether the event is a statutory sale or an REO auction.

Beneficiary bid / credit bid

A secured creditor’s bid using qualifying debt as credit instead of paying the entire bid in cash. Applicable law and bidding authority control the amount.

Full credit bid / partial credit bid

A bid crediting the full qualifying debt amount, or less than that amount. These can have legal consequences beyond who wins the auction.

Third-party bidder / successful bidder

A bidder other than the foreclosing creditor, and the winning bidder. Winning does not remove conditions governing payment, finality or title transfer.

Bidder deposit / certified funds

Money required to qualify or secure a bid, and payment in an accepted guaranteed form. Auction deposit rules differ from ordinary purchase-contract earnest money.

Bid increment / proxy bid / online bid

The amount of each bid increase, a bid placed under authorized instructions or an electronic bid. Platform and statutory rules determine what is permitted.

Crier / auctioneer / auction platform

The person announcing or conducting bidding, or the system receiving bids. A platform may display data without being the party authorized to confirm a legal postponement.

Continued sale / postponed sale / canceled sale

A continued or postponed sale moves to another time. A canceled sale is withdrawn; a new sale may later be scheduled if legally permitted.

Subject to senior liens / lien survival

An auction purchase may remain burdened by claims with priority or other surviving interests. Do not assume the sale erases every lien.

Buyer premium / auction fee

Additional charges in some auction formats. They are not universal statutory foreclosure charges; review the actual terms before calculating a bid or buyer cost.

Redemption exposure / auction due diligence

A qualifying redemption right can affect a purchaser after sale. Due diligence includes title, possession, condition, payment rules and sale finality; access may be limited.

Bankruptcy terms agents encounter

Agent practice: Report a known bankruptcy promptly to the broker, client and closing team. Do not independently decide that dismissal, discharge, abandonment or relief from stay authorizes the planned closing.

Debtor / creditor

The person or entity owing debt and the party holding a claim. Bankruptcy uses these roles even when several loans affect one property.

Chapter 7 / Chapter 13 / Chapter 11

Different bankruptcy chapters commonly associated with liquidation, individual debt adjustment and reorganization. Their effect on a particular sale requires counsel.

Petition date / bankruptcy estate

The filing date, and the legal estate containing property interests covered by bankruptcy law. An owner’s ability to sell may be restricted.

Bankruptcy trustee / debtor in possession

The trustee administers designated estate matters. In some cases the debtor retains operating authority as debtor in possession, subject to legal limits.

Automatic stay / relief from stay

A stay generally pauses covered actions. Relief permits specified action; inspect the order before treating foreclosure as authorized.

Proof of claim / secured claim

A filed statement asserting a creditor’s claim, and a claim secured by collateral. Filing a claim does not resolve every dispute about it.

Prepetition / postpetition arrears

Amounts owing before the bankruptcy filing and amounts arising afterward. They may receive different treatment under the plan and court rules.

Plan / confirmation order

A proposed treatment of obligations and the court order approving a plan. A proposal is not yet a confirmed plan.

Discharge / dismissal

Discharge removes specified personal liability. Dismissal ends the case without that discharge; a valid unavoided lien may survive discharge.

Abandonment / exempt property

Abandonment removes an estate interest through the authorized process. Exemptions protect qualifying debtor interests; neither automatically releases a mortgage lien.

Motion to sell / sale free and clear

A request for sale authority, and a sale removing specified interests under court-approved terms. Read the order and treatment of proceeds.

Adequate protection / cash collateral

Protections for qualifying secured interests and cash subject to certain creditor interests. Agents should refer authority and use-of-proceeds issues to counsel.


Next in the deck

Part 2: Saving the deal (48 terms) and Valuing the house (12 terms).

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General U.S. industry terminology adapted from the KW Default Solutions REO, Default, BPO and Short Sale Glossary. State law, loan documents, investor rules and client instructions control individual files; check them with a local attorney or other licensed professional. Educational only. Not legal, tax or appraisal advice, and not an official KW policy manual. Hero image is AI-generated.